There are four probable cases when you are unable to activate product with your purchased
license activation
key. Please see the cases and determine which one is suited to you and what are the solutions for you.
Case I:
Activating the product version with its related purchased license activation key.
Solution:
When you are trying to activate product version with its related purchased license activation key then there are 3 possible conditions of the activation failure.
-
You’re not connected to internet.
-
You’re running behind proxy.
-
You’re connected from server but are getting network connection time out problem.
Please check your network connection properly for first condition, if you are running behind proxy then set the same proxy for product by clicking proxy setting on lower right corner of license verification window, you can retry for third condition, and after making sure that you don’t have any above problems try to activate product again.
Case II:
Activating latest product release with older license activation key.
Solution:
Activation key of any older version within last 6 months can be used to activate current version.
• To get a copy of your purchased version, please
contact us
.
• If you are using more then 6 months old license activation key to activate newer release, we recommend you to purchase license for the same version.
Case III:
Activating older product version with advanced purchased license activation key.
Solution:
You can’t activate older product version with newer activation key, if you’ve purchased latest release you can download it from our main download page and if your purchased version is not a latest one you can contact us to get the copy of your purchased version.
Case IV:
Activating product with the purchased license activation key of another product. Probable conditions are:
-
Purchased
Minalyzer
and trying to activate
SDB
Explorer.
-
Purchased
Bucket Explorer
and trying to activate
SDB
Explorer.
-
Purchased
Beyond Inbox
and trying to activate
SDB
Explorer.
-
Purchased
SDB
Explorer and trying to activate Minalyzer/BeyondInbox/BucketExplorer.
Solution:
You can’t activate the
SDB
Explorer with the purchased license activation key of another product, please check if you’re trying to activate the product with another product’s activation key.
If you don’t have your purchased product downloaded on you computer, you can download latest release from the
download page
of its site or you can use contact us to get a copy of your older purchased version, if you’ve not purchased the latest release.
Case V:
Using Invalid License ActivationKey.
Solution:
Check the Activation Key format.The Activation Key which you are using to activate the license should be of format like XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX.
Case VI:
Email and ActivationKey which you have provided are not valid
Solution:
Login to https://accounts.chambal.com & check the purchase details, from there you can recover your ActivationKey.Use the same EmailID & ActivationKey combination to activate the license.
Related Topics
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