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SDB Explorer Support

You may opt for one of the following options to get product support:

  • If you have lost your activation key, go to Member login page to log-on to . After login, you can see your Purchase history & Activation code. You will need to login by using the email address used to purchase SDB Explorer , and password created for you, when you first purchased any product. To get a new password - click on "forgot password" link and we will email you the instructions to reset it.
  • Refer to our online knowledge base Search in sdb explorer documentation , discussion forums Search in sdb explorer forum and FAQ search in sdb explorer FAQs .
  • Use our online forums . This is the most effective way to get your questions answered.
  • Use this form to send us logs or screen shots.
  • Contact us via submitting an online email using our Contact us form.
  • We do appreciate all types of customer feedback and it is a priority for us to listen to & resolve your concerns. Call one of our co-founders, Saurabh, directly on his cell @ +1-973-903-5361 between 7:00 AM and 8:00 PM Eastern Time. Please check the current time here. If you have a voice mail, leave your number and your preferred time to call back.